Support
Help Centre
Find answers to common questions and learn how to get the most from AAKIJA.
Getting Started
Set up your salon, import data, and configure your first services.
- •Creating your salon account
- •Importing client data from another platform
- •Adding services and pricing
- •Setting up staff profiles and working hours
- •Understanding Ki — your AI assistant
Bookings & Calendar
Manage your schedule, appointments, and availability.
- •Creating and editing appointments
- •Setting up recurring bookings
- •Managing blocked times and holidays
- •Using the drag-and-drop calendar
- •Handling cancellations and no-shows
Clients & CRM
Manage your client relationships, notes, and communication preferences.
- •Adding and editing client profiles
- •Client notes and consultation history
- •Marketing consent and GDPR compliance
- •Client segments and tagging
- •Sending review requests
Payments & Billing
Process payments, manage your subscription, and understand fees.
- •Setting up Stripe Connect for payments
- •Taking deposits and prepayments
- •Processing refunds
- •Understanding the platform transaction fee
- •Managing your AAKIJA subscription
Ki Intelligence
Get the most from your AI-powered business insights.
- •How Ki analyses your salon data
- •Reviewing and approving Ki recommendations
- •Understanding the End of Day Briefing
- •AI cost transparency and usage limits
- •The immutable audit trail
Campaigns & Marketing
Send targeted SMS and email campaigns to your clients.
- •Creating a campaign
- •Using Ki to draft campaign copy
- •Managing SMS credits
- •Scheduling and sending campaigns
- •Tracking delivery and engagement
Still need help?
Our support team is available during UK business hours. We typically respond within a few hours.